Whenever a clerk in a store, or a cashier (usually, but not always, a teenage boy or girl) is having a problem, I try to be extra patient and reassuring.
Although I am 59, I remember how hard it was when I began to work. I let them know it's "O.K.," and that they're doing their best. I try to keep in mind that they'll do better over time.
- author unknown
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